|
Other Consulting Articles
Reach vs. Frequency: Is it better to reach 25 People Four Times or 100 People Once
<br />Reach and frequency are terms generally used when planning advertising campaigns. However, the concept of reach and frequency applies to any promotional activity you undertake: direct mail,
Online Sales and The Auto Dealer
<br />Auto Dealers are finding selling their vehicles online hit or miss at best. Auto Trader and Ebay along with Smart Auction from General Motors are offering some of the best options to an Auto
Benchmarks for a Winning Web Business
Leo Tolstoy wisely observed that all happy families are the same, while unhappy families are unhappy in their own ways. Stretching that view a touch, the same can be said of retail Web ventures. Failures
WHY CONSULTING FIRMS FAIL
The key to succeeding in the market has always been the abilityto gain and maintain a competitive edge. Today's consumer isobsessed with speed and has the false impression that speedlends itself to
Attract Investors and Key Employees
How to Attract Investors and Key Employees: <br />YOU MUST PACKAGE YOUR COMPANY!<br />You have come a long way on your path to realizing your business goals and dreams. You had a great idea
|
|
Recent Consulting News
First Consulting Group, Inc. To Announce 2007 First-Quarter Results on May 3, 2007 (RedNova)
First Consulting Group, Inc. (Nasdaq:FCGI), a l
PIC Consulting to Adopt Campbell Informatics' Avenio(TM) Engine ... - PR Newswire (press release)
PIC Consulting to Adopt Campbell Informatics' Avenio(TM) Engine ...
PR Newswire (press release), NY - 19 hours ago
The Avenio system was chosen by PIC Consulting on its ability to model data based on the customers' commissioning, validation master plan and process ...
Xafinity consulting to host Flexible Benefits Workshop on 15th May 2007 (Online Recruitment)
19/04/2007 Xafinity Consulting is hosting a FREE workshop on the design and implementation of a flexible benefits plan on 15th May 2007 in London.
|
|
I was blown away when I saw how many top gap management consulting gurus were just giving away secrets at no charge. Whoa. I thought I was the only one spilling beans! A closer look reveals that my consulting site is truly unique and their sites do not give away all that much. They just make it sound like MORE. All I want to do is collect and deliver the best gap management consulting information available. Look around. I think you’ll agree, there is no needless hype or nonsense here. Just the best on health consulting and financial consulting or computer it consulting and once in while I add some about consulting general. I do not want to confuse the issues. Judge for yourself.
Provisioning/User Management System Upgrades: Part Two – Building Awareness And Building Approval
Somewhere in the world is a person who wants to see their provisioning/user management systems get a sorely needed upgrade. But they seem to be getting nowhere.
The technical requirements are unarticulated. Key decisionmakers in the company are not aware this is needed. And the “project” is funded and without resources. How can someone who has the responsibility but not the authority get this upgrade to the next level?
This article will provide practical guidelines on how to build awareness and get funding for a provisioning/user management upgrade. Upgrade is meant to include new hardware and software and also the supporting environment of business processes, roles, organizations, business rules, etc. This discussion will include techniques for overcoming the approval and implementation obstacles detailed in the previous article.
1. Know What You Are In For
Congratulations, you just signed up to become a change agent. They are easy to recognize because they have the arrows in their back! Usually they find their own rewards – pride of having improving their company’s infrastructure against all odds, making new acquaintances along the way, and satisfaction of a job well done.
Note it may take longer that you expected. There will be times of great progress and others of utter despair. Just keep at it and you will achieve your goal. And don’t forget to have fun while you are doing it.
2. Document the “AS-IS” Environment
This should include not only the environment but also current metrics for id creation, deletion, changes across business units, and special cases. Great care should be taken in identifying gaps and risks in the current environment.
3. Document the “TO-BE” Environment
Create your own network identity roadmap if one does not exist. Base it on a combination of your own and colleague’s ideas, existing company policies and procedures, best practices, consulting think tank recommendations, and whatever else makes sense. Revise it as organizational and vendor realities change. By “setting a line in the sand” with your network identity vision, you will force other to either agree with you or identify their own assumptions, risks, and implementation next steps.
4. Communicate Often
You can never communicate enough about IT infrastructure needs! Use a variety of mechanisms to tell the story such as electronic/printed newsletters, bulletin boards (physical and electronic), web site, blogs, face to face, speaking at department meetings, in-house seminars etc.
There are many things you can communicate – stories about the unsung heroes and heroines of provisioning and user management, current metrics, appropriate external meetings, webinars, and seminars, the “AS-IS” and “TO-BE” environments, successes at other companies, the unsung heroes and heroines of provisioning and user management, and of course stories illustrating user pain thresholds. Keep the information interesting, educational, and continuous.
5. Leverage Off of Other Company Success Stories
This may some work. Continuously scan the trade magazines and the web for other company success stories. Get the technical and management contact names if possible.
Try to get hold of them. See if both types of contacts are willing to share their key documents with you and how they measured success. Even better, see if you can get them to speak to the corresponding folks at your company (Especially the management contact talking with your management.)
6. Use Vendors and Outside Consultants
Use them to educate your management and technical decisionmakers through webinars, seminars, and on-site meetings. Webinars are appealing because they are usually free, relatively short (typically one hour), can be done from your desktop, provide an opportunity for asking questions and also saving a copy of the presentation.
Outside consultants may be helpful by coming on-site and reinforcing your efforts. This may include a talk on the state of network identity, evaluating your current provisioning/user management strategy, discussing current and future vendor releases etc.
7. Know Your Company’s Resources
Once you underway with your effort, you will see people fit into these categories:
- Allies -- These are temporary and permanent employees who approve your general framework of problem diagnosis and proposed resolution. Keep these people best informed of all three categories through informal e-mails, 1 on 1 conversation, “brown bag lunches” and brainstorming sessions. Use them to spread the word when appropriate. Possible candidates are those actually doing provisioning/user management, data management, security, HR, IT, and remote/roaming users.
- Potential Allies – This type of employees may take some convincing. But once convinced, they are on your side forever. They may need to be convinced through webinars, vendor talks, interfacing with their peers in other companies who have successfully implemented a provisioning/user management system, attending a conference etc. Find out what their objections are and work on overcoming them. Constantly communicate to them about user pain, successes in other companies especially metrics before and after implementation.
- Challenges – This employee will need the most convincing because of education, financial, emotional, and political concerns. Unfortunately, they are probably your approvers and will likely give you the least amount of time and attention. Your encounters need to be well planned and timed. You should have reached a broad level of consensus and awareness on this issue. The problem and remedy should be clearly defined and documented. It could prove invaluable to read several books or take a course on relationship selling.
Conclusion
You can succeed at getting a provisioning/user management upgrade at your company. It will take a combination of great timing, targeted communications, both “hard” and “soft” skills, and the right people backing you up. Good luck and please write to me about your progress along the way.
For Further Information
Abridean “15 Rules for a Successful User Management and Provisioning Project”
http://www.abridean.com/SubPage.php?parent=experience&child=WhitePapers&grandchild=15Rules
German, Hallett “Project Management for Small/Medium Businesses” (3 articles)
http://mysite.verizon.net/hrgerman/hal/Publications.htm
Heiman, Stephen, Sanchez, Diane, and Tad Tuleja The New Strategic Selling 1998 Warner Book
Microsoft “The Provisioning Challenge” http://www.microsoft.com/serviceproviders/mps/challenge.asp
Hallett German (hallett.german@alessea.com) is president of Alessea Consulting (www.alessea.com) specializing in Identity Management, Project Management, and Business Development. Copyright 2004 Alessea Consulting All Rights Reserved
Really, I want to know. How else can we help each other become the best that we can be? Do you have more questions? Look at the various other gap management consulting articles.
Add a Comment
|