|
Other Consulting Articles
Outsourcing Problem Analysis
<br />As an HR professional, you have responsibilities in several broad areas that have a significant impact on your companys bottom line, directly contributing to the corporate return on
The Value of a Customer
You need to determine what the value of a customer is to your company. Answer the following questions:<br />How much will the average customer spend with you per year?<br />A = _____________<br
Diagnosing Paper Jams in HP Laser Printers
Diagnosing Paper Jams in HP Laser PrintersThere are many things that can cause paper jams in HP printers, and diagnoses vary from one model to the next. In this article I will discuss some of the most
What Is Six Sigma?
Six Sigma is an integrated, disciplined proven approach for improving business performance. The approach requires defining the process function, identifying, collecting, and analyzing data, creating and
Un-Retirement: Successfully Returning to The World
For many years, you looked forward to that day when you would bid the world of work a fond farewell and ride off into the sunset of your golden years.Initially, it felt wonderful not to have to go somewhere
|
|
Recent Consulting News
Convergence Consulting Group Named as Finalist in 2012 BizTech Awards - PR.com (press release)
Convergence Consulting Group Named as Finalist in 2012 BizTech Awards PR.com (press release) Tampa, FL, February 05, 2012 --(PR.com)-- Convergence Consulting Group (CCG), a full-service systems integrator and consultancy that specializes in business intelligence (BI) solutions, was named as one of the finalists for the 2012 BizTech Innovation ...
and more »
Lyons Consulting Group Enters Reseller Agreement with Demandware to Deliver One-Stop Commerce to Early Stage Online ... CHICAGO, Feb. 1, 2012 /PRNewswire/ -- Lyons Consulting Group , the premier ecommerce design, development, and support firm, has announced a comprehensive reseller agreement with Demandware®, Inc. , a ...
Consultant Booz Allen enjoys improved backlog - MarketWatch
Consultant Booz Allen enjoys improved backlog MarketWatch By Ben Fox Consulting firm Booz Allen & Hamilton Inc.'s /quotes/zigman/1466656/quotes/nls/bah BAH -0.90% fiscal third-quarter earnings surged as the consulting firm's revenue and backlog continued to grow. The company also approved its first quarterly ... Booz Allen 3Q earnings up on interest savingsCBS News Booz Allen Hamilton Announces Third Quarter Fiscal 2012 ResultsBusiness Wire (press release) One Firm's Infrastructure Action Plan For US Energy SectorAOL Energy
all 35 news articles »
|
|
Need to find out more information on consulting? You've definately come to the right place! We've been researching various topics relating to 466 such as bank consulting and consulting general for quite some time. Hopefully you'll be able to find exactly what you were searching for. If not, I encourage you to return regularly as we continue to add on and improve the wide array of information.
How To Decrease Profits Without Really Trying
Hurting your sales efforts can be accomplished easily with the proper guidance. The following effective yet simple ideas are designed to generate results when implemented into your sales strategy. • Don’t listen to what your clients are saying. You are the expert and prospects should be happy that you have been able to set aside some time for them. Spend your time talking more than asking questions and listening. Try to not answer as many of their questions and concerns as possible, this turns the focus away from you and on to the customer. Above all keep talking up the features of what you are offering as one of them may somewhat meet the client’s needs. • Don’t target your customers effectively Selling is a game of numbers although some odds may be higher than others. To that end remember each lead is as good as another. Dealing only with qualified and interested prospects increases sales, revenue, and profit ratios but cuts down on prospecting time, prospecting of course being the name of the game. Kudos to whoever realized that prospecting should be 75%-80% of your career and actually selling should be 20%-25%. This may seem backwards and counterproductive if you really examine this formula but the founder of this principle is a genius I am sure. • Work towards improving your situation and not the client’s Listen, you wouldn’t be in business if clients didn’t exchange their money for your services. Knowing that, make as much money as you can from the client in as short a time as possible. Sell them, and then sell them some more regardless of its usefulness to the client. Don’t be concerned with the future relationship or business. We can almost guarantee that you will not see this customer in the long term so no time like the present. If their checking account can handle it then have them buy it. It’s about you not them. • Focus on how great you are and not how you can improve the clients situation in some way. Unleash a barrage of information on the prospect regarding your awards, world class customer service, cutting edge this and that, and every other self determined worthwhile achievement that you can think of. If the prospect tries to interrupt with anything resembling a “what’s in it for me” attitude pour on some more. They have not been sufficiently impressed by you and are still concerned with what they want, use, and can afford. Sooner or later they will realize that it is all about you and will send you on your way. CONGRATULATIONS!! There is another inflow of revenue lost. You are well on your way. • Force referrals from clients at inappropriate times Ask for referrals before the client is comfortable with you or what you offer. If they seem reluctant make them feel guilty. Not only are you sure to not receive any referrals then but you will probably not get them at all. • Think of all customer interactions as battles The more you think of clients as adversaries and less as collaborators the better the chance you have of losing them. One simple exercise is to firmly believe that it is impossible for you and the client to get what both of you want. One of you has to lose in order for the other to win. Organizations that employ this method are realizing substantial revenue loss and client defection daily. • Make it hard for customers to do business with you This by far is the best, most easily implemented, and widely used method for sales, revenue, and profit degeneration. As this method can take many different routes to the end result you may have already implemented some portions without realizing it. Are any of these already hard at work undermining your organization?
- Do not return phone calls or emails in a timely manner or at all in some cases.
- Whether a customer wants to use your service, ask a question, or solve an issue pass them along until they give up or fall through the cracks.
- Train employees to believe that once a customer has been sent somewhere they are in the clear and their job is done. Soon enough they will realize that the goal is to send the customer along and not actually provide a solution. No follow up internally or externally is necessary.
- Focus on where the customer is wrong and keep hammering away at those points.
- Make sure that each new person the client speaks to has a different story and a healthy portion of blame for someone or something else. As an extra bonus send them back to the original person they spoke to.
- By all means DO NOT allow anyone the opportunity to fix a small issue before it becomes a big problem. Make your employees as well as customers jump through hoops of fire if they want satisfactory service.
Using any of these seven methods will turbo charge the process of “Going Out of Business” for your organization. The use of more than one increases your chances exponentially. This is an opportune time to evaluate how many of these your organization uses everyday. Remember the more of these you use the faster you get results. Lowered market share, lost revenue, poor sales performance, and unhealthy profits are easily realized with this model. Kennedy C. Rahaman, President of Bluefin Management Consulting, assists sales organizations in accelerating and increasing revenues and profitability by leveraging the resources available within the organization. To learn more about us browse our website at bluefinventures.com. For information on consulting, training, or speaking call 781 341 3998 or email us info@bluefinventures.com.
krahaman@bluefinventures.com
If we say too little we risk losing your attention because care consulting firm health it is so important for you. If we ramble on, we risk losing your attention because you are so busy. So finding that delicate balance to serve you well and keep you satisfied is our goal. Thank you for giving us a chance to share our consulting expertise with you.
Add a Comment
|