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Hungry for the most on target consulting webpage? Cant wait to learn more? That is a good sign that you have found the RIGHT PLACE to be. We have business consulting firm small articles and health consulting data that is the most accurate and current available. We do the work so you can have the fun. Sweat the Small Stuff for Great Customer ServiceAt first I was hesitant to write this article because the message seemed so basic and even felt a bit preachy. However, I reconsidered after numerous reminders from family, friends, clients and my own personal experiences that every day people are subjected to poor service. Youve heard the stories; youve experienced it first-hand. Driving through the fast food restaurant without a word or a glance when you pick up your food. The store clerk that doesnt say thank you. The teller that greets you with only a gruff Next! The receptionist that ignores you while discussing last nights social events with other employees. The bagger at the grocery checkout that complains about the newest company policy. Consumers are starving for good service. And what theyre often hungry for may sound like little things common courtesies that certainly wouldnt be considered rocket science but combined together provide a strong foundation for great customer service. In many industries or markets there are usually a few select players that far exceed the rest of the pack, while the rest trail far behind, or drop like flies. After all, comparable product, place, promotion and price are the requirements to even be in the running. Read the news and consider retail, dot-coms, etc. The differences between those that are thriving verses merely surviving are the people and the little things they do (or dont do). Heres a list of some of the little things, when experienced together can make a big difference to customers and how they view your organization: * Answering a call by the third ring * Transferring a call quickly to the proper person * Timely return of voice mail and e-mail * Eye contact * A warm smile * A friendly hello * Just a moment, Ill be right with you * Excuse me just a moment, let me find out * A polite and sincere tone * A genuine apology when warranted * Youre welcome * A heartfelt thank you * An honest attempt to help * Your undivided attention * Following up as promised * Taking the extra step in any situation * Honesty about problems and mistakes Customers can usually accept that problems and errors will occur from time to time in any business relationship. What often matters more to customers than the mistake itself is how these difficult situations are handled. Customers crave the common courtesies, which is not to say that the common courtesies can make up for gross negligence or repeated problems. However, the little things can go a long way to establish trust and rapport and create customer acceptance of your efforts to resolve problems when they arise. If youre concerned about creating great customer service, begin by asking yourself this question: "Is your organization sweating the small stuff in customer service?" It really can make a big difference! Reprint Information Your organization may reprint this article for your newsletter, online publication, or mailing list. We ask that you print the: * article in its entirety; * byline of the writer; * information about the writer, which is available at the end of each article; and * contact information, including our toll-free phone number in the U.S. (800-886-2MAX) and website address (www.AchieveMax.com) We would appreciate a tear sheet or electronic copy of the articles you reprint. About the Author Kathleen J. Wheelihan is a professional speaker for AchieveMax, Inc., a firm specializing in custom-designed keynote presentations, seminars, and consulting services. Kathleen has made presentations ranging from creativity to customer service and leadership to teambuilding. For information, call 800-886-2MAX or visit http://www.AchieveMax.com. If you learned something here, I am very happy. You should be too! business consulting firm small experts are not always this easy to find. Please come back anytime. CommentsNone Yet Add a Comment |